#1034 - Making Changes to a Hotel Reservation, - Ang, mater, ESL Podcast McQuillan Jeff mp3+PDF
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//-->English as a Second Language Podcastwww.eslpod.comESL Podcast 1034 – Making Changes to a Hotel ReservationGLOSSARYreservations– the department or group of employees in a hotel, rental carcompany or other business that is responsible for making arrangements forfuture visits or use of services by customers* The reservations staff said they don’t have any rooms available until Tuesday.existing– current; in existence now; already in place* Do we have any information technology experts on our existing staff?reservation number– a number or code assigned to a specific customer’sfuture visit or use of service so that it can be found quickly and easily in thecomputer system* I’m sorry, but we can’t find a reservation under that name. Do you have yourreservation number?check-in– when one begins one’s stay at a hotel, arrives for an airplane flight, orindicate that one has arrived for another service* Most of the conference participants have a Sunday-evening check-in so thatthey can get a good night’s rest before the sessions begin on Monday morning.check-out– when one ends one’s stay at a hotel or officially leaves a placeproviding a service* The hotel’s check-out time is 11:00 a.m. If you stay later, you might be chargedfor an additional night.party– a group of people using some service or facility together and at the sametime* We weren’t expecting such a large party of dinner guests. Please wait at thebar until we can prepare a table for you.courtyard– the open area that is surrounded by the walls of a building, usuallywith plants, benches, and seating areas* The people who live in those apartments often have community barbeques andother parties in the courtyard.room– the space occupied by a guest in a hotel, usually a connected bedroomand bathroom* Each room can accommodate up to four adults.1These materials are copyrighted by the Center for Educational Development (2014). Posting ofthese materials on another website or distributing them in any way is prohibited.English as a Second Language Podcastwww.eslpod.comESL Podcast 1034 – Making Changes to a Hotel Reservationview– with a window or balcony facing something that is pleasant to look at,especially an ocean, mountains, or a city* Their apartment offers a great view of the Statue of Liberty.upper floor– one of the top floors of a tall building* My office is on the upper floor of the skyscraper, so I can see most of the city.room rate– the cost of staying in a hotel room for one night; the per-night priceof a hotel room* Conference attendees can get a discounted room rate of just $165 per night.on second thought– a phrase used when one has changed one’s mind andwants to let the other person know that a new idea or proposal is coming* Those designs are nice, but on second thought, let’s see what it looks like if wechange the font size and color.suite– a group of connected rooms used by one hotel guest, usually a bedroom,a living area or sitting room, and a large bathroom* Randall sometimes has to stay at a hotel for up to two weeks at a time, so heprefers to find a suite that feels more like a home than a hotel room.to overlook– to offer a view of something from above* Her office overlooks the port, so she can see ships moving up and down theriver all day long.pool– a swimming pool; a large hole in the ground filled with water for people toplay and exercise in* How often does the city change the water in the pool?to stick to– to decide not to change one’s plans; to commit to one’s original planor idea* I didn’t realize it would be so expensive to change the flight! Let’s stick to ouroriginal plans.to cancel– to change one’s plans so that one is no longer expected to have ordo something in the future; to discontinue; to arrange for something to stop* Why did you cancel your membership to the gym?bother– someone or something that is annoying or irritating, creating problemsor difficulties for others* Are you sure it isn’t a bother for me to get a ride in your car to go to Boise?2These materials are copyrighted by the Center for Educational Development (2014). Posting ofthese materials on another website or distributing them in any way is prohibited.English as a Second Language Podcastwww.eslpod.comESL Podcast 1034 – Making Changes to a Hotel ReservationCOMPREHENSION QUESTIONS1.a)b)c)What is a courtyard room?A room that is used by royalty.A room that offers views of the streets around the hotel.A room that offers views of the open area within the hotel complex.2. What does Sally mean when she says, “I think I’d better to stick to my originalroom”?a) She plans to spend most of her time inside the hotel room.b) She wants to use her original reservation.c) She wants to find the least expensive room.______________WHAT ELSE DOES IT MEAN?partyThe word “party,” in this podcast, means a group of people using some service orfacility together and at the same time: “For parties of more than six diners, werequire a reservation.” A “party” is also a stakeholder, or someone who isinvolved in an agreement or contract: “Have all the parties signed the contract?”When talking about politics, a “party” is an organized group of people with similaropinions and values who support certain candidates: “Is she affiliated with theRepublican Party or the Democratic Party?” Finally, the phrase “to be a party to(something)” means to participate or to be involved in something: “Were you aparty to that decision?”to stick toIn this podcast, the phrase “to stick to” means to decide not to change one’splans, or to commit to one’s original plan or idea: “Are you going to stick to yourcurrent eye glasses, or do you want to try on some new frames?” The phrase “tomake (something) stick” means to be able to remember something: “I’ve beenstudying for three hours but I can’t make these facts stick.” The phrase “to stickaround” means to stay somewhere a little bit longer, especially to see ifsomething happens: “Why don’t you stick around for a while after the party?”Finally, the phrase “to stick by (someone)” means to be loyal and to continue tosupport someone: “Thanks for sticking by me when I was having all thoseproblems.”3These materials are copyrighted by the Center for Educational Development (2014). Posting ofthese materials on another website or distributing them in any way is prohibited.English as a Second Language Podcastwww.eslpod.comESL Podcast 1034 – Making Changes to a Hotel ReservationCULTURE NOTEThe National Trust for Historic Preservation and Historic Hotels of AmericaThe National Trust for Historic Preservation is a “nonprofit” (not intended to earnmoney) organization based in Washington, DC that works to “preserve” (protectsomething from further damage and save it for the future) “historic buildings” (oldbuildings that have important historical or cultural characteristics) andneighborhoods. The organization “fundraises” (asks for people to donate money)and help take legal action to prevent historic buildings from being “torn down”(destroyed) to “make way for” (allow something else to happen) “newdevelopment” (new construction or building).The organization “maintains” (has; keeps) a list of the 11 most “endangered” (atrisk; in danger) historic places. These include the last example of housing forChinese workers in Rancho Cucamonga, California; one- and two-room“schoolhouses” (buildings used for public schools) in Montana; and a“deteriorating” (falling apart) “cannery” (a building where food is stored in tincans) in Alaska.The National Trust for Historic Preservation has a program called “Historic Hotelsof America,” which recognizes and celebrates 250 of the “finest” (best; nicest)historic hotels in the United Sates. The hotels have to be at least 50 years oldand must agree to maintain certain historic characteristics of their “facilities”(buildings). The historic hotels are found throughout the United States, andmembers of the National Trust receive a “discount” (lower price) when they “booka room” (make a reservation in a hotel) at one of the historic hotels. Many of thehotels work with the National Trust to organize historic tours and other specialevents that celebrate the hotels’ “rich” (with a lot of interest, detail, andexcitement) history.______________Comprehension Questions Correct Answers: 1 – c; 2 – b4These materials are copyrighted by the Center for Educational Development (2014). Posting ofthese materials on another website or distributing them in any way is prohibited.English as a Second Language Podcastwww.eslpod.comESL Podcast 1034 – Making Changes to a Hotel ReservationCOMPLETE TRANSCRIPTWelcome to English as a Second Language Podcast number 1,034 – MakingChanges to a Hotel Reservation.This is English as a Second Language Podcast episode 1,034. I’m your host, Dr.Jeff McQuillan, coming to you from the Center for Educational Development inbeautiful Los Angeles, California.Visit our website at ESLPod.com. Become a member of ESL Podcast anddownload a Learning Guide for this episode. The Learning Guide gives you acomplete transcript of everything we say on the podcast.This episode is a dialogue between Sally and a person who works for a hotel,and it’s about making a hotel reservation. Let’s get started.[start of dialogue]Reservation agent: Hello, Milton Hotel reservations. How may I assist you?Sally: Hi, I’m calling to make some changes to an existing reservation.Reservation agent: Certainly. Do you have the reservation number?Sally: Sure, it’s 234678.Reservation agent: That’s a reservation for Sally Menkel. Is that right?Sally: Yes, that’s right. I’d like to change the check-in date from September 15thto September 16th.Reservation agent: Certainly. I can make that change for you. Is that the onlychange?Sally: No, the check-out date will also change, from the 23rd to the 24th.Reservation agent: No problem. We have you arriving on the 16th of Septemberand departing the 24th of September. Will there be anything else?Sally: Yes, there will be two people in my party, not just one.Reservation agent: I’ve made that change. Anything else I can help you with?5These materials are copyrighted by the Center for Educational Development (2014). Posting ofthese materials on another website or distributing them in any way is prohibited.
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