(2010) [.Cisco Press.] Deploying and Troubleshooting Cisco Wireless LAN Controllers, Courseware, Cisco, (2010) ...
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//-->Deploying andTroubleshooting CiscoWireless LAN ControllersMark L. Gress, CCIE 25539Lee JohnsonCisco Press800 East 96th StreetIndianapolis, IN 46240iiDeploying and Troubleshooting Cisco Wireless LAN ControllersDeploying and Troubleshooting Cisco Wireless LANControllersMark L. Gress, CCIE 25539 and Lee JohnsonCopyright© 2010 Cisco Systems, Inc.Published by:Cisco Press800 East 96th StreetIndianapolis, IN 46240 USAAll rights reserved. No part of this book may be reproduced or transmitted in any form or by any means,electronic or mechanical, including photocopying, recording, or by any information storage and retrieval sys-tem, without written permission from the publisher, except for the inclusion of brief quotations in a review.Printed in the United States of AmericaFirst Printing November 2009Library of Congress Cataloging-in-Publication data is on file.ISBN-13: 978-1-58705-814-1ISBN-10: 1-58705-814-6Warning and DisclaimerThis book is designed to provide information about the Cisco Unified Wireless Network (CUWN) solu-tion pertaining to understanding and troubleshooting wireless LAN Controllers (WLC) and access points(AP). The information contained in this book, in conjunction with real-world experience, also provides anexcellent self-study resource for the CCIE Wireless exam. 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The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0805R)ivDeploying and Troubleshooting Cisco Wireless LAN ControllersAbout the AuthorsMark L. Gress, CCIE 25539,is an escalation engineer at the Cisco Systems TechnicalAssistance Center (TAC) in Research Triangle Park, North Carolina, where he has workedsince 2005. He has been troubleshooting complex wireless networks since the birth ofthe Cisco Wireless LAN Controller (WLC) as a TAC engineer, a technical lead for theEnterprise Wireless team, and now as an escalation engineer supporting the completeCisco line of wireless products. Mark has diagnosed problems in some of the largestCisco wireless deployments and has provided training for TAC teams around the world.He has also contributed to numerous design guides, application notes, and white papers.As one of the highest contributors of identifying and assisting in defect resolution, hiswork has led to increases in overall product quality and stability. Mark graduated summacum laude with a bachelors of science in both computer information systems and busi-ness management from North Carolina Wesleyan College. For more than ten years, Markhas been professionally involved in the networking industry.Lee Johnsonis currently a wireless specialist on the RTP Wireless TAC team at Cisco. Hehas been troubleshooting wireless networks, including both autonomous and controller-based infrastructures, since 2006. Lee troubleshoots complex wireless issues in Ciscocustomer networks around the world. He has been dispatched to customer sites toaddress critical accounts and represented Cisco at Networkers. He also provides trainingand documentation for fellow Cisco engineers in both wireless and nonwireless TACgroups. Lee works closely with the wireless development group at Cisco to improveproduct quality and the customer experience with the WLC. He holds a bachelor ofscience degree in biology from the University of North Carolina at Chapel Hill.vAbout the Contributing AuthorJavier Contreras Albesa,CCIE Security, is a member of the escalation team for theWireless Business Unit, at Cisco Systems in Spain, where he has worked since 2005. Sincethe introduction of the Wireless LAN Controllers, he has been an escalation engineer onthe TAC in Belgium and now interfaces between post-sales support and developmentresponsible for supporting the European region. Javier has been involved on most supportcases for the region and several priority cases worldwide. He has been a significant con-tributor to quality improvement on different wireless products. He has published severalwhitepapers and application notes and is the main developer on the WLC ConfigAnalyzer, a tool used to simplify the support on WLC deployments. Javier graduated incomputer information systems in Venezuela. For more than 12 years, Javier has beeninvolved in networking, security consultancy, and the wireless industry.About the Technical ReviewersDmitry Khalyavinis the lead engineer in Cisco’s Wireless Network Business Unit escala-tion team. He has six years of experience working with design, implementation, manage-ment, and troubleshooting of the complete line of Cisco’s wireless product offerings. Heholds a bachelor’s degree in computer science from Polytechnic Institute of New YorkUniversity.Fabian Riesenis Technical Leader at Cisco Systems’ TAC in Switzerland. He joinedCisco in 1999 as a project engineer. He owns a Swiss-Engineer degree from theUniversity of Applied Sciences Winterthur/Zurich* with specialization in SoftwareEngineering and Transmission Technologies. He is CCIE ISP-Dial and CCIE WirelessNo. 6268.
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